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Terms of Service

 

1. Introduction and Scope

Welcome to Auroravivra (hereinafter referred to as "we"). This policy governs your purchase of office furniture, bedroom furniture, and living room furniture through our online store. By accessing our website and purchasing our products, you agree to be bound by the terms outlined below. These terms apply to all users of the site and all transactions made with us.

2. User Accounts and Website Responsibilities

To access certain features or make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse service or terminate accounts if we believe that user conduct violates applicable laws or is harmful to our interests.

3. Products, Inventory, and Price Information Rights

We strive to display our products, including office, bedroom, and living room furniture, as accurately as possible. However, we do not warrant that product descriptions, images, or pricing are error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). All prices and availability of products are subject to change without notice.

4. Orders and Payment

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We accept major credit cards (Visa, MasterCard) as secure payment methods. You represent and warrant that you have the legal right to use any payment method utilized in connection with any transaction.

5. Shipping Policy

We are dedicated to delivering your furniture efficiently.

  • Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs:

    • Orders of AUD 100 or more: Free Shipping.

    • Orders under AUD 100: A flat shipping fee of AUD 10.99 applies.

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Transit Time: Delivery typically takes between 7 to 15 business days.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For comprehensive information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

  • Cancellation Conditions:

    • Orders cancelled within 48 hours of purchase and before shipment can be cancelled directly for a full refund.

    • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics delivery to be completed and then contact us to arrange a return and refund.

  • Refunds: Refunds will be issued to the same payment method used for the original purchase.

  • Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns and Refunds

  • Exchange/Return Conditions: We offer a 45-day return and exchange window starting from the date of receipt. The item must be in its original condition.

  • User Actions: To initiate a return, users must contact our customer support team to obtain approval and instructions.

  • Process: Once your return request is approved, we will provide you with the return address and instructions.

  • Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

  • Arrival Time: After the returned item is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information in accordance with applicable laws. Please review our Privacy Policy Page to understand how we collect, use, and store your data.

9. Disputes and Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this service policy shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent courts in Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use of, or the inability to use, the service or products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service.

12. Modifications to Service Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Service Terms constitutes acceptance of those changes.

13. Severability

In the event that any provision of these Service Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure

We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, internet service failures, or other force majeure events.

15. Contact Information

If you have any questions regarding this Service Policy, please contact us via the following methods:

Address: 5829 BLACKWELL ST APT 234, DALLAS, TX 75231, United States
Phone: +1 (956) 272-5761
Email: care@auroravivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)