Shipping policy

 

Auroravivra (hereinafter referred to as "I" or "us") is committed to providing you with the best transportation options for office furniture, bedroom furniture, and living room furniture. Please read the following terms carefully to understand how we handle your order.

Delivery Range
We currently only provide delivery services to addresses within Australia. We do not support shipping to countries other than Australia at this time.

Shipping Fees

• Free Shipping: We offer free delivery for orders totaling 100 AUD or more.

• Standard Shipping: For orders totaling less than 100 AUD, a flat shipping fee of 10.99 AUD will be charged.

Taxes
All taxes and related fees are fully included in the product price displayed on our online store. You do not need to pay any additional tax fees upon delivery.

Order Cut-off Time
Our order cut-off time is 6:00 PM (Australia/Sydney, AEST/AEDT).

• Orders placed before 6:00 PM will begin processing on the same day.

• Orders placed after 6:00 PM will be processed starting the next business day.

• Orders placed on weekends or public holidays will be postponed to the start of the next business day for processing.

Processing Time
After the order is confirmed, the handling time for the goods is 1-3 business days. This includes checking the order, quality inspection, and packaging.

Transit Time
Once your order has been shipped, the estimated total transit time is 7-15 business days. Please note that transit times may vary depending on your specific location within Australia.

Logistics Carriers
We partner with reputable carriers to ensure your furniture arrives safely. Our primary carriers include Australia Post, StarTrack, Sendle, and Allied Express.

Order Tracking
After you place an order, you will receive an email containing your order number, payment receipt, and logistics carrier information. You can track your shipment status by visiting the "Order Tracking" page on our website and entering your email address or phone number along with the corresponding order number.

Liability Statement

• Product Damage or Loss: We are responsible for any damage or loss of goods during transportation. If you receive a damaged item or if your package is lost in transit, please contact us immediately so we can resolve the issue for you in accordance with Australian consumer protection standards.

• Shipping Modification and Cancellation: If you need to change the shipping address or cancel the order, please contact us before the order is shipped. Once the package has been handed over to the carrier, we may not be able to modify or cancel the shipment.

• Delivery Address and Responsibility: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delayed or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Signing Instructions
Upon arrival of your furniture, please inspect the outer packaging for any visible signs of damage before signing for the delivery. If you notice significant damage, please note it on the carrier's delivery receipt or refuse the package and contact us immediately.

Unable to Deliver
If a package cannot be delivered due to an incorrect address provided by the customer or if the customer is unavailable to sign for the package after multiple attempts by the carrier, the package may be returned to us. In such cases, the customer may be responsible for the cost of re-shipping.

Force Majeure
While we strive to meet the estimated delivery times, we are not liable for delays caused by circumstances beyond our control, such as severe weather, natural disasters, strikes, or major disruptions in the transportation network.

Contact Information
If you have any questions regarding this Shipping Policy, please contact us:

Address: 5829 BLACKWELL ST APT 234, DALLAS, TX 75231, United States
Phone: +1 (956) 272-5761
Email: care@auroravivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)