Payment Methods
At Auroravivra (hereinafter referred to as "we"), we are committed to providing a seamless and secure online shopping experience for our office, bedroom, and living room furniture collections. Below are the details regarding our payment processes, security measures, and support protocols.
Credit Card Payment Process
We currently accept major credit card payments, including Visa and MasterCard, to facilitate your purchase of our furniture products.
Process Initiation
Upon selecting your desired furniture items and proceeding to the checkout page, you will be required to enter your credit card details. This includes the card number, expiration date, and security code (CVV). Please ensure that the billing address entered matches the address associated with your credit card to avoid processing delays.
Payment Confirmation
Once you submit your payment, the transaction will be processed immediately. You will receive an email confirmation acknowledging that the payment has been successfully authorized and that we have received your order. If the transaction is declined, you will be notified instantly on the checkout screen.
Security and Data Protection
We prioritize the safety of your financial and personal information.
Credit Card Security
We utilize Secure Socket Layer (SSL) technology to encrypt your payment data during transmission. Your credit card information is processed directly through a secure gateway and is not stored on our servers. This ensures that your financial details remain confidential and protected against unauthorized access.
Our Privacy Policy
We respect your privacy. Any personal information collected during the payment process is used solely for the purpose of fulfilling your order and processing the transaction. We do not share, sell, or rent your personal financial data to any external parties. We adhere to strict privacy standards to ensure your data is handled responsibly.
Dispute Resolution
We aim to resolve any billing or payment issues amicably and efficiently.
Resolution Services
If you notice an error in your billing or have concerns regarding a transaction, please contact us immediately using the contact details provided below. We will investigate the matter promptly and work towards a fair resolution.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your credit card issuer to initiate a query. However, we encourage you to contact us first so we can rectify the situation swiftly.
Communication and Support
We believe in transparent communication regarding our policies.
Updating Information
We reserve the right to update or modify our payment methods and policies. Any significant changes will be reflected on this page. We encourage you to review this information periodically to stay informed about how we handle payments.
Transaction Currency and Taxes
All transactions are processed in the currency displayed at checkout. Please be aware that your bank may apply conversion rates if your account is in a different currency. The total amount charged includes the price of the furniture and any applicable taxes; there are no hidden fees added post-transaction.
Payment Failure
If your credit card payment fails, please check that your card details were entered correctly and that your card has sufficient funds. If the issue persists, we recommend contacting your bank to ensure there are no restrictions on your card. You may also contact us for assistance in verifying the status of the transaction on our end.
Contact Information
If you have any questions or require assistance regarding payments, please contact us:
Address: 5829 BLACKWELL ST APT 234, DALLAS, TX 75231, United States
Phone: +1 (956) 272-5761
Email: care@auroravivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)