Shopping Guide

 

Welcome to Auroravivra (hereinafter referred to as "I" or "we"). We are dedicated to providing high-quality office furniture, bedroom furniture, and living room furniture through our online store. To ensure a smooth shopping experience, please read the following guide carefully.

Preparation and Selection

Before purchasing office, bedroom, or living room furniture, we recommend that you carefully measure your available space to ensure the products fit perfectly. Please review the product descriptions, dimensions, materials, and color specifications provided on the product pages. As we operate exclusively online, these details are crucial for making an informed decision. Ensure that the items selected meet your specific needs for functionality and aesthetics within your home or workspace.

Shopping Cart and Order Confirmation

Once you have selected your furniture, add the items to your shopping cart. Please review your cart carefully to ensure the quantities and specific models are correct. During the checkout process, you must provide accurate shipping information, including a valid address and contact details, to ensure successful delivery. After placing your order, you will receive an order confirmation via email. Please check this confirmation immediately to verify that all details are correct.

Payment Methods

We provide a secure payment environment for all transactions. Currently, we accept credit card payments, including Visa and MasterCard. We utilize encryption protocols to protect your payment data during the transaction process. Please ensure your card supports online payments and has sufficient funds before finalizing the purchase. We do not store your full payment credentials on our servers.

Shipping and Delivery

We are committed to delivering your furniture safely. After your order is confirmed, we will process it within our specified handling time. Please note that delivery times may vary depending on your location within Australia. We recommend ensuring that someone is available to receive the large furniture items upon arrival to inspect the packaging for any potential transit damage.

Returns and Refunds

We adhere to Australian consumer laws regarding product guarantees. If the furniture you receive is damaged, defective, or significantly different from the description on our website, you are entitled to a remedy. Please inspect your items upon receipt. If there are any issues, report them to us immediately so we can assist you with a return, replacement, or refund in accordance with our policies.

Privacy and Data Protection

We respect your privacy. The personal information you provide during the shopping process, such as your name, address, and contact details, is used solely for the purpose of processing your order and improving our services. We do not share your personal data with unauthorized parties.

Contact Us

If you have any questions regarding your order, our products, or require assistance, please contact us using the information below:

Address: 5829 BLACKWELL ST APT 234, DALLAS, TX 75231, United States
Phone: +1 (956) 272-5761
Email: care@auroravivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)